Terms and Conditions

Terms and Conditions for PrimeSpell

1. Introduction
Welcome to PrimeSpell, where we curate a selection of quality toys sourced from trusted suppliers. By accessing or using our services, you agree to comply with these Terms and Conditions.


2. Product Description
PrimeSpell strives to ensure accurate product descriptions and high-quality standards. All products are sourced from third-party suppliers. Any discrepancies or defects in the product shall be addressed as per our refund and replacement policy.


3. Purchase and Payment

  • All purchases made through the website or physical store are final.
  • Payments must be made at the time of placing the order.

4. Refund and Replacement Policy
We prioritize customer satisfaction and offer the following policies for refunds and replacements:

  1. Refund Policy:

    • A 100% refund for mismatch or damaged items is available within 3 days from the delivery date.
  2. Replacement Policy:

    • Items may be replaced within 7 days of delivery for the following reasons:
      • Damage during transit.
      • Manufacturing defects.
      • The wrong item was delivered.
    • Customers must email their "Order Number and Reason for returning" to initiate the process.
    • Items must be returned in the exact condition as received. Any deviation may result in a 10% additional charge.

Note: Refunds or replacements will be processed only after inspection of the returned item.


5. Ownership and Responsibility
Once a product is delivered and accepted by the customer, PrimeSpell holds no responsibility for damages caused by mishandling or improper use.


6. Limitation of Liability
PrimeSpell is not liable for:

  • Minor variations in color or design.
  • Delay in delivery caused by logistics partners.

7. Shipping Policy

  • Delivery timelines are subject to logistics partner availability.
  • Customers are responsible for providing accurate shipping addresses.

8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws.


9. Amendments
PrimeSpell reserves the right to modify these Terms and Conditions at any time. Customers will be notified of any significant changes.


For queries or support, contact us at prime.spell.toys@gmail.com