Return/Refund Policy
At PrimeSpell, our mission is to ensure a delightful shopping experience. We understand the importance of trust and prioritize your concerns over business interests. Below are our transparent and customer-friendly return and refund policies:
Refund Policy
We offer a 100% refund guarantee under the following circumstances:
-
Mismatch or Damaged Items:
- If the product delivered does not match your order or arrives damaged, you may request a refund within 3 days of delivery.
- Refunds will be processed within 5-7 business days after inspecting the returned item.
-
How to Request a Refund:
- Email your Order Number and a detailed description of the issue to prime.spell.toys@gmail.com.
- Attach clear images of the item and its packaging for a faster resolution.
Replacement Policy
We offer hassle-free replacements for products that fall into the following categories:
-
Eligible for Replacement:
- Items damaged during transit.
- Products with manufacturing defects.
- Incorrect items delivered.
-
Timeframe and Conditions:
- Replacement requests must be initiated within 7 days of delivery.
- Items should be returned in their original condition and packaging, including tags, accessories, and manuals.
-
Process:
- Email your Order Number and the reason for the replacement to prime.spell.toys@gmail.com.
- We will provide a prepaid shipping label or arrange for pickup (where available).
General Terms for Refunds and Replacements
- Returns are subject to inspection upon arrival. If the item is not returned in its original condition, a 10% fee may be deducted from the refund.
- Refunds or replacements are not applicable for:
- Minor variations in color, size, or design due to screen display or manufacturing tolerances.
- Damages caused by improper use or mishandling after delivery.
Why Choose PrimeSpell?
- We stand behind the quality of our products and work diligently to resolve customer concerns.
- Your satisfaction drives our commitment to continuous improvement.
For assistance, please contact us at prime.spell.toys@gmail.com.
Thank you for trusting PrimeSpell with your toy needs!