Return/Refund Policy

At PrimeSpell, our mission is to ensure a delightful shopping experience. We understand the importance of trust and prioritize your concerns over business interests. Below are our transparent and customer-friendly return and refund policies:


Refund Policy

We offer a 100% refund guarantee under the following circumstances:

  1. Mismatch or Damaged Items:

    • If the product delivered does not match your order or arrives damaged, you may request a refund within 3 days of delivery.
    • Refunds will be processed within 5-7 business days after inspecting the returned item.
  2. How to Request a Refund:

    • Email your Order Number and a detailed description of the issue to prime.spell.toys@gmail.com.
    • Attach clear images of the item and its packaging for a faster resolution.

Replacement Policy

We offer hassle-free replacements for products that fall into the following categories:

  1. Eligible for Replacement:

    • Items damaged during transit.
    • Products with manufacturing defects.
    • Incorrect items delivered.
  2. Timeframe and Conditions:

    • Replacement requests must be initiated within 7 days of delivery.
    • Items should be returned in their original condition and packaging, including tags, accessories, and manuals.
  3. Process:

    • Email your Order Number and the reason for the replacement to prime.spell.toys@gmail.com.
    • We will provide a prepaid shipping label or arrange for pickup (where available).

General Terms for Refunds and Replacements

  • Returns are subject to inspection upon arrival. If the item is not returned in its original condition, a 10% fee may be deducted from the refund.
  • Refunds or replacements are not applicable for:
    • Minor variations in color, size, or design due to screen display or manufacturing tolerances.
    • Damages caused by improper use or mishandling after delivery.

Why Choose PrimeSpell?

  • We stand behind the quality of our products and work diligently to resolve customer concerns.
  • Your satisfaction drives our commitment to continuous improvement.

For assistance, please contact us at prime.spell.toys@gmail.com.

Thank you for trusting PrimeSpell with your toy needs!